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You must purchase/activate a product

Users encountering the "You must purchase a product" message need guidance on navigating to their subscriptions dashboard to activate their product. This guide assists the support team in directing users through the activation process and what steps to take if the issue persists.

Steps for Support Team​

  1. Guide to Subscription Dashboard: Instruct the user on how to navigate to their subscriptions dashboard to activate their product.

  2. Activation Process: Explain the process of product activation, emphasizing the importance of selecting and activating the correct product.

  3. Issue Persistence: Advise users to contact Monolith directly for further assistance if they continue to face issues after attempting to activate their product.

Ticket Template for "You Must Purchase a Product" Inquiries​

Hello [@ User Here],

Thank you for reaching out to us. Based on your message, it appears you've received the "You must purchase a product" notification. This typically means that there's a step needed to activate your product through the subscriptions dashboard.

Here’s what to do:
1. Navigate to your subscriptions dashboard on our site.
2. Locate the product you've purchased.
3. Follow the prompts to activate your product.

This should resolve the notification you're seeing. However, if you continue to experience this issue or if the product does not appear in your dashboard, please don’t hesitate to mention @Monolith for further assistance. We're here to ensure a smooth experience with our products.