Unknown Internal Error
The "Unknown Internal Error" message typically appears on the loader when the application fails to establish a connection with the server. This guide will walk you through several steps to diagnose and resolve this issue.
Common Causes
- Firewall Interference: The application might be blocked by your firewall.
- Antivirus Software: Active antivirus programs could be preventing the application from connecting to the server.
- Server Downtime: Occasionally, the server may be down for maintenance or experiencing issues.
- ISP Restrictions: Your Internet Service Provider (ISP) might block the connection to our server.
- Third-Party Antivirus Software: Other antivirus software running on your system could interfere with the application.
Step-by-Step Solutions
Check Firewall Settings
- Open your firewall settings from the Control Panel or System Settings.
- Look for a list of applications with Internet access.
- Ensure our application is allowed through the firewall.
Disable Antivirus Software
- Temporarily disable any active antivirus software.
- Try running the loader again to see if the issue persists.
Verify Server Status
- Visit Monolith's Website to check for any announcements regarding server maintenance or downtime.
- If the site is inaccessible, the server might be down. Please wait and try again later.
ISP Connection Check
- Attempt to access Monolith's Website from a different network (e.g., mobile data) to see if your ISP is blocking the connection.
- If you can access the site from another network, your ISP might be blocking our server. Consider using a VPN.
Check for Third-Party Antivirus Programs
- Open your system's application settings or control panel.
- Check for any third-party antivirus programs that might be running.
- Temporarily disable these programs and try running the loader again.
Issue persists
Mention @monolith if this issue persists
Further Assistance
If you've followed these steps and continue to encounter the "Unknown Internal Error," please reach out to our support team for further assistance. Provide them with details of the steps you've already taken to expedite the support process.
Ticket Template
The **"Unknown Internal Error"** message typically appears on the loader when the application **fails** to **establish a connection** with the server. This guide will walk you through several steps to diagnose and **resolve this issue.**
**__Common Causes__**
- Firewall Interference: The application might be blocked by your firewall.
- Antivirus Software: Active antivirus programs could be preventing the application from connecting to the server.
- Server Downtime: Occasionally, the server may be down for maintenance or experiencing issues.
- ISP Restrictions: Your Internet Service Provider (ISP) might block the connection to our server.
- Third-Party Antivirus Software: Other antivirus software running on your system could interfere with the application.
**__Step-by-Step Solutions__**
__Check Firewall Settings__
- Open your firewall settings from the Control Panel or System Settings.
- Look for a list of applications with Internet access.
- Ensure our application is allowed through the firewall.
__Disable Antivirus Software__
- Temporarily disable any active antivirus software.
- Try running the loader again to see if the issue persists.
__Verify Server Status__
- Visit Monolith's Website to check for any announcements regarding server maintenance or downtime.
- If the site is inaccessible, the server might be down. Please wait and try again later.
__ISP Connection Check__
- Attempt to access Monolith's Website from a different network (e.g., mobile data) to see if your ISP is blocking the connection.
- If you can access the site from another network, your ISP might be blocking our server. Consider using a VPN.
__Check for Third-Party Antivirus Programs__
- Open your system's application settings or control panel.
- Check for any third-party antivirus programs that might be running.
- Temporarily disable these programs and try running the loader again.