📄️ Unknown Internal Error
The "Unknown Internal Error" message typically appears on the loader when the application fails to establish a connection with the server. This guide will walk you through several steps to diagnose and resolve this issue.
📄️ Please run as administrator
Encountering the "Please run as administrator" message indicates that the application requires administrator privileges to function correctly. This guide provides steps to ensure you run the application with the necessary permissions.
📄️ You are Banned
When users encounter the "You are banned" message, it implies a breach of our terms of service. This may include tampering with the product, initiating a chargeback, or other violations resulting in a manual ban. This guide assists the support team in addressing these inquiries.
📄️ Download New Client
The "Download New Client" message indicates that the loader the user is currently attempting to use is outdated due to recent updates. Users must download the latest version of the loader to continue using the product seamlessly. This guide helps the support team direct users through this process.
📄️ You must purchase/activate a product
Users encountering the "You must purchase a product" message need guidance on navigating to their subscriptions dashboard to activate their product. This guide assists the support team in directing users through the activation process and what steps to take if the issue persists.
📄️ Failed to map product
When attempting to use our product, you might encounter a "Failed to map product" error. This guide is designed to address this issue through specific error codes and their corresponding fixes.
📄️ Loader Instantly Closing
Some users may experience an issue where the loader instantly closes upon attempting to launch it. This document provides guidance for our support team on how to address and escalate this issue.