📄️ Media Request
This guide is intended for the support team to ensure a consistent and professional approach when dealing with inquiries from media creators interested in collaborating with Monolith. Understanding and following these guidelines is crucial for maintaining the integrity of our brand and supporting potential partnerships.
📄️ Payment Overview
Our checkout system offers two main payment methods: Card Payments and Crypto Payments. This overview provides a concise explanation of each process.
📄️ PayPal Purchase
Customers can buy our script with PayPal via our verified offical Monolith reseller. Here’s how to guide them through the process
📄️ Reseller Inquiry
This guide is designed to streamline the onboarding process for new resellers, ensuring a smooth and efficient experience. By collecting essential information early in the process, we can expedite the approval and setup for resellers to begin offering our products.
📄️ Detection Status Inquiry
When customers inquire about the detection status of our products, follow these steps to provide accurate support and gather essential information.
📄️ Loader Download Limit
Users may occasionally reach the download limit for the loader due to multiple download attempts. This often occurs when an antivirus program interferes with the download, identifying it as a false positive. This guide outlines the steps for support team members to reset the download limit and advise users on how to prevent this issue in the future.
📄️ Pricing Inquiries
When customers ask about our product prices, direct them to our website and provide a brief overview of the key pricing details for our most popular products. This ensures customers receive consistent information and can easily access more detailed pricing and product options on our website.
📄️ HWID Reset Request
This guide assists support team members in handling requests from users who need an HWID reset. The goal is to verify the user's request, conduct a quick assessment, and either reset the HWID or escalate the issue if necessary.