Loader Instantly Closing

Some users may experience an issue where the loader instantly closes upon attempting to launch it. This document provides guidance for our support team on how to address and escalate this issue.

Immediate Steps for Support Team

1. Acknowledge the User's Issue:

   • Understand that the user is facing a problem with the loader instantly closing and acknowledge the inconvenience it may cause.

2. Mention @Monolith for Escalation:

   • Inform the user that this issue requires direct assistance from @Monolith. Mention @Monolith in your response to escalate the matter effectively.
   • Assure the user that all necessary steps will be taken to investigate and resolve the issue promptly.

3. Compensation for Lost Time:

   • Let the user know that any lost time due to this issue will be compensated. This ensures that they are aware of our commitment to their satisfaction and continued support.

Ticket Template

Hello [@ User Here],

We're sorry to hear that you're experiencing an issue with the loader instantly closing. We understand how frustrating this can be and appreciate your patience as we work to resolve this for you.

To ensure that your issue is addressed as quickly as possible, I've mentioned @Monolith to escalate this matter directly. Rest assured, we're on it and will provide you with assistance soon.

Additionally, we want to let you know that any lost time due to this issue will be compensated. Your satisfaction and experience with our product are of utmost importance to us.

Thank you for your understanding and cooperation. Please stand by for further instructions or updates from @Monolith.