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Overlay not showing

Users reporting that the overlay is not appearing during their game session may need to adjust settings related to the NVIDIA performance overlay or monitor setup. This guide outlines steps to diagnose and resolve common causes of this issue.

Diagnostic Steps​

  1. NVIDIA Performance Overlay:

    • Ensure the user is aware of how to activate the NVIDIA performance overlay by pressing Alt + R. This key combination toggles the overlay's visibility.

  2. Monitor Configuration:

    • If the user has a dual-monitor setup, verify that they are launching the game on their primary monitor. Running the game on a secondary monitor can sometimes cause the overlay to not appear correctly.

Resolution Steps​

  1. Activating NVIDIA Overlay:

    • Instruct the user to press Alt + R while in-game to see if the NVIDIA performance overlay appears. If not, they may need to enable this feature through the NVIDIA GeForce Experience settings.

  2. Adjusting Monitor Setup:

    • Guide the user through setting their gaming monitor as the primary display through Windows display settings. This can often resolve issues with overlays not appearing on dual-monitor setups.

If the Issue Persists​

  • Should the overlay still fail to show after these steps, it may indicate a deeper compatibility or configuration issue. In such cases, further technical support may be necessary.

Ticket Template for "Overlay Not Showing" Issue​

Hello @user,

Thank you for reaching out about the issue with the overlay not appearing. Let's try a couple of steps to get this resolved:

1. **NVIDIA Performance Overlay**: Please ensure you've pressed `Alt + R` to toggle the NVIDIA performance overlay. If it doesn't appear, you might need to enable it in the NVIDIA GeForce Experience settings.

2. **Dual-Monitor Setup**: If you're using two monitors, please ensure that you are launching the game on your primary monitor. You can set your preferred gaming monitor as the primary display in Windows display settings.

These steps typically resolve issues with overlays not showing. However, if you continue to experience difficulties, there could be a more complex issue at play. Please let us know if the problem persists, and we can explore further solutions together.