Failed to Setup 2

The "Failed to setup 2" error message is encountered by users when there is an interference preventing the program from correctly loading its signed driver. This interference is typically caused by Windows Defender or third-party antivirus software. The guide below outlines steps our support team can use to help users troubleshoot this error.

Steps for Support Team

1. Identify the Antivirus Program:

   • Determine if the user has Windows Defender or a third-party antivirus program installed. This will dictate the next steps in troubleshooting.

2. Guide to Temporarily Disable Antivirus:

   • Instruct the user on how to temporarily disable their antivirus software to allow the program to load correctly.
     • Windows Defender:
       1. Navigate to Windows Security > Virus & threat protection > Manage settings.
       2. Toggle off Real-time protection.
     • Third-party Antivirus:
       • Provide general guidance to disable real-time protection, noting that exact steps may vary by program.

3. Recommend Restarting the Computer:

   • Advise the user to restart their computer after disabling the antivirus. This ensures any changes take effect and clears potential conflicts.

4. Reattempt Running the Program:

   • Once the antivirus is disabled and the PC is restarted, instruct the user to try running the program again.

Ticket Template

Hello @user,

We've noticed your report on the "Failed to setup 2" error you're experiencing. This error typically occurs when there's something preventing our program from correctly loading its signed driver, usually caused by Windows Defender or a third-party antivirus program.

To resolve this issue, please try the following steps:

1. **Temporarily Disable Your Antivirus**: Temporarily disable Windows Defender or any third-party antivirus you may have running. Here's how:
   - For **Windows Defender**:
     1. Go to **Windows Security** > **Virus & threat protection** > **Manage settings**.
     2. Turn off **Real-time protection**.
   - For **Third-party Antivirus**: Refer to the specific guidelines provided by your antivirus program to disable it temporarily.

2. **Restart Your Computer**: After disabling the antivirus, restart your computer to ensure all changes take effect and try running the program again.

Please proceed with caution when disabling your antivirus and ensure to enable it back after you've finished using our program.

If you've followed these steps and the issue persists, or if you're hesitant about adjusting your antivirus settings on your own, please get back to us for further assistance.