Detection Status Inquiry

When customers inquire about the detection status of our products, follow these steps to provide accurate support and gather essential information.

Mention @monolith

You must mention Monolith and allow only @monolith to confirm detection status. As false information can cause alot of damage

Step-by-Step Response

1. Mention @Monolith: Inform the customer that @Monolith will review the ban tracker dashboard and return with detailed information regarding their query.

2. Gather Preliminary Information: While waiting for @Monolith's response, collect the following details from the customer to assist in the investigation:

   • Spoofing: Ask if they were using any spoofing tools at the time.
   • Windows Version: Inquire about the version of Windows they are running.
   • Account Type: Request information about the type of account they were using, specifically asking about the number of hours on the account.

Ticket Template

Hello @user,

Thank you for reaching out with your concerns. We understand how important it is to maintain a clear detection status for our scripts. To assist you further, I've mentioned @Monolith, who will check our ban tracker dashboard and provide us with detailed information shortly.

In the meantime, could you please provide us with some additional details to help us better understand your situation?

- Were you using any spoofing tools at the time of the issue?
- Can you specify which version of Windows you are currently using?
- What type of steam account were you using? Specifically, how many hours are logged on this account?

These details are crucial for our investigation. Thank you for your cooperation, and we'll get back to you as soon as we have more information.